Today I was in Costco with my wife who was looking for a swim suit and I waiting on the side when suddenly a store associate named Miriam ordered me, "You have to pick these up, pointing to all the swim suits that had fallen on the floor." I was taken aback and asked her that I need to speak to her manager when she disappeared. Another store employee, Jagjit, brought the store manager, Dennis, to me who apologized for her behavior, but although I insisted that he should have Miriam apologize to me he never made Miriam apologize to me.
I was a member of Sam's Club for almost two decades and only about two weeks ago I became a member of Costco to put up with this kind of abuse for no fault of mine? I think I made a grave mistake by becoming a Costco member. To top this experience, another shopper there told us that she used to shop in New York in Costco and the staff there was really courteous but the Edison Costco has the worst and the most rude staff of all Costco locations.
They are actually really notorious for their service. Is there anything you can do to improve the shopper's experience at Edison Costco for the better or you rather lose your members to employees like Miriam?
Product or Service Mentioned: Costco Manager.