Two years ago, I tried to replace 4 COSTCO tires at etobicoke COSTCO Tire centre but they refused the service because my rims are aftrmarket and they didn't have special tools also they did not touch any aftermarket rims. But I didn't giveup. I went to Missisauga COSTCO TireCentre, They replaced my 4 tires to COSTCO Tires with "no problem". I don't know how to appliciate thier great service.
Six month ago, I tried to get tire rotate my COSTCO Tire as COSTCO service manual (10,000km) at Etobicoke COSTCO Tire Centre. They said my tires are worn out only 1mm and ask me visit them again when next oil change.
Yesterday (Jan. 7. 2011), I tried to get tire rotation and engin oil change. They only changed engin oil but refused tire rotation service because my rims are aftrmarket and they didn't have special tools also they did not touch aftermarket rims as COSTCO POLICY. Also They said Mississauga COSTCO got against COSTCO Policy (It was illigal), they SHOULD NOT HAVE that kind of tools and SOULD NOT TOUCH aftermarket Rims as the COSTCO POLICY. Also when they explained the situation, There was ONLY Thier ASSERT, Sound like "We do not carry out of your car anymore at ETOBICOKE Tire CENTER". Also, I ask them "Even small car repair shop can rotate my tires, why you can't " , Here was their attitude "hey, hey, hey, LISTEN...brabrabra, Understand my english"
" If you want to get tire rotation, bring your car to Mississauga Costco" "That's it, Do not ask me again". I really wonder whether if I got a big mistake for my right (customer service) as COSTCO Member or not.
On Jan.11. 2011, I went to small car repair shop for tire rotation, I got a such great service which the big company Etobicke
COSTCO has not. It took 10 minutes and I paid 25$. I could not go to MISSISSAUGA COSTCO for free tire rotation, because it is far from my home.
I GOT NIGHTMARE with THIER TERRIBLE SERVICE at ETOBICOKE COSTCO TIRE CENTRE. I will share this information to everywhere, make known publicly.
Monetary Loss: $700.