Customer service
Discounts and Special Offers
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality

I wish I never took advantage of a black friday appliance deal with Costco. I bout 4 appliances and the refrigerator was the ONLY one what was not working.

I was told I have to wait 8 WEEKS for a new one. They took my old one. Every time I call I have to wait 64-78 minutes on hold. Go to Lowes or Home Depot.

This was a bad bad bad experience. Costco does some things well. THIS is NOT one of them. Run and run fast.

This has been nothing but a long drawn out nightmare.

I would not recommend this option to buy appliances. When something goes wrong, you have no options but to wait.

Product or Service Mentioned: Costco Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $1600.

Preferred solution: I want what I paid for weeks ago. A WORKING refrigerator.

I didn't like: Suffering and hardship.

Company wrote 0 public responses to the review from Dec 13, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like