Reno, Nevada
Not resolved
2.0
Details
0 comments

I purchased a set of All terrain tires for my 1998 Chevy Suburban at the Pyramid Highway Costco in Reno NV. Before even getting to the Highway a wheel weights fell off.

The manager had the crew redo all the wheel balancing. In retaliation for catching their bad work they did not torque the lug nuts on the front right wheel. Three lug nut studs stripped out requiring the lug nuts to need to be cut off to remove the wheel. The wheel hub was ruined along with the 8 studs and lug nuts.

Costco's so called expert blamed it on rust and metal fatigue and everything else except their employee not torquing the lug nuts.

I am glad the wheel did not fall off at some point and kill my family. And I will never be buying anything ever again from Costco.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

Costco Cons: Mistakes not fixed.

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