Costco sends a product to an address, product was not received. The courier was DPD who often make mistakes with deliveries, but as long as there is a name on the POD & tracker has showed van in that street, it was correctly delivered, even if the name is not registered to that address.
Costco have made their profit so they do not care. DPD will never admit they made a mistake. Buy from Costco and you could lose money, hope this never happens to someone else. Neither of these companies can be truly trusted.
I would not even try to phone DPD, you will spend two hours on the phone, and not get through. This is mostly likely due to small CSA team with vast amount of issues.
Product or Service Mentioned: Dpdgroup Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $890.
Preferred solution: Deliver product or service ordered.
I didn't like: Customer service.