Guess I'll be taking my business to BJs from now on. I am a pregnant mother and have a 2 yr old toddler.
I was using the gas services in Miami, Florida on a very hot day. I decided to leave my car on for my daughter, so she will not be hot and uncomfortable. The attendant at the gas station asked me to turn off my car. I told her I had a toddler in the car and was not.
She stuck her hand where the nozzle rest on the gas machine to prevent me from putting gas. I started yelling and telling her that due to all the deaths last year from leaving children in a hot car, I refused to leave my daughter in the car. She again stuck her hand where the nozzle rest on the gas machine to prevent me from putting gas and called the manager. I finally complied: grabbed my daughter while cars were passing by, turned off the ignition, and put gas.
My mother is the primary person in this account. I have been on the account, with my mother somewhere between 5-10 years. For this one incident, Costco placed a hold on my mother's card and asked her to remove me from the account. I called to complain, and COSTCO needs to check with the store in order to make a decision.
Apparently, their staff is more important than their customers. After speaking to the store, they told me that they would not change their decision.
POINT IS: DO NOT SHOP AT COSTCO, THEY DO NOT VALUE THEIR CUSTOMERS OR CUSTOMER SERVICE. THEY CAN CANCEL YOUR MEMBERSHIP BECAUSE THEY FEEL LIKE IT!
Product or Service Mentioned: Costco Gas Tank Refill.
Reason of review: Poor customer service.