Chesterfield, Missouri
Not resolved
2.7
Details
1 comment

Costco sells plenty of tires but they should post a notice that they have very little interest in standing behind the maintenance agreement. No matter what time I go, the tire center is always thinly staffed and I’m told they either can’t rotate the tires because there are too many people ahead of me or it will be at least an hour and nobody is there.

They will take an appointment Monday thru Friday between 1 and 4:00pm. Of course, when everyone works – how inconvenient! I really wonder what would happen if I showed up with a leaking or flat tire. This isn’t service.

It’s poor staff management and I won’t be buying anymore tires at Costco. I’ve complained before NUMEROUS times and nothing is ever done. Avoid the Manchester Missouri store.

Note the long lines waiting at customer service when exiting the store. Another poor staffing issue.

Product or Service Mentioned: Costco Customer Care.

Reason of review: Poor customer service.

Preferred solution: Honor the tire maintenance agreement .

Costco Pros: Price.

Costco Cons: Customer service, Tire center.

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Anonymous
#1296440

first come first served. deal with it