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3.0

Costco sells plenty of tires but they should post a notice that they have very little interest in standing behind the maintenance agreement. No matter what time I go, the tire center is always thinly staffed and Iโ€™m told they either canโ€™t rotate the tires because there are too many people ahead of me or it will be at least an hour and nobody is there.

They will take an appointment Monday thru Friday between 1 and 4:00pm. Of course, when everyone works โ€“ how inconvenient! I really wonder what would happen if I showed up with a leaking or flat tire. This isnโ€™t service.

Itโ€™s poor staff management and I wonโ€™t be buying anymore tires at Costco. Iโ€™ve complained before NUMEROUS times and nothing is ever done. Avoid the Manchester Missouri store.

Note the long lines waiting at customer service when exiting the store. Another poor staffing issue.

Reason of review: Poor customer service.

Preferred solution: Honor the tire maintenance agreement .

Costco Pros: Price.

Costco Cons: Customer service, Tire center.

Location: Chesterfield, Missouri

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Guest

first come first served. deal with it

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