I stopped at the Waterbury, CT store to purchase some light bulbs and printing paper on 4/30/2018 at approximately 10:45AM. I used the self checkout and while I was checking out, the woman who oversees the registers kindly helped me with my purchase. One the way out, I was saddened to see a line of approximately one dozen people where they check your receipt at the exit door. I was last in line and watched as the girl quickly ushered customer after customer through, putting a check mark on their receipts without EVER counting an item in their cart. In a perfect example of profiling, when my turn came, she counted EVERY item in my cart, and counted them wrong. The receipt said I had 24 items, she said she counted 25. Another woman then came over and also counted the items, for a second time. She also counted wrong.
I became irritated and removed all the items from the cart, and dumped them on the floor so they could be counted again. I then counted every item in front of the two women, the total items were 24. Finally, two security guards, one manager(Mark) and another assistant manager(Jeff) confiscated my items and took them to the customer service area where they began counting them AGAIN. I protested that I was in a hurry and didn't have time for this. I then began video taping the rest of the incident on my phone.
Employee Jeff smugly shook his head and smiled as he took his time counting my items. He seemed to be enjoying the whole thing. The second woman also smugly looked on as if she had just caught a thief.
Finally, after having two female employees, two managers and at least one security personnel count my items, they determined that the count of the items matched the receipt EXACTLY. This was after approximately 20-30 minutes of my time was wasted.
In the end, the manager apologized to me and admitted that his employees had been mistaken. After being treated like a criminal and being humiliated in front of the rest of the customers in the store, I thanked them and walked out.
This is the worst shopping experience I have ever had. I will be uploading the video to social media so that the rest of the world can see how Costco treats it's paying customers in Waterbury, CT.
Product or Service Mentioned: Costco Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.
Costco Cons: Smug employees who profile customers.