Ottawa, Ontario
Not resolved

Ordered an item for a birthday, delivery was set to take place by Friday latest as per the notifications from Costco and UPS - UPS Driver just kept going did a drive by and didn't stop, didn't call. After repeated calls throughout the day to UPS and Costco they said they couldn't locate the item and I wouldn't receive it until the following week.

Results: Birthday ruined, 2 days off work waiting for UPS - lost salary & obvious financial hardship

Costco's answer: Here's 25 bucks. Sorry we treated you like dirt and don't value you.

Membership - cancelled! I recommend you do your shopping elsewhere if you actually want to receive your goods on time as promised and if you enjoy a respectful shopping experience where you are valued - Costco does not value you. Costco does not respect you or your time.

Reason of review: Problem with delivery.

Monetary Loss: $1000.

Preferred solution: Full refund.

  • Costco Member
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Costco gave it to the delivery person on time. It is not their fault ups cannot deliver it.

They even gave you money as an apology. Get over yourself.


Do you understand anything about online ordering? When you pay money for a product or service inclusive of shipping the vendor takes responsibility for the items/service and most importantly, client satisfaction.

Pull that tool out and get over yourself. Now go feed elsewhere troll.


Knowing that you are gone will allow me to enjoy my favorite shopping venue even more.