I have reviewed several of the complaints and the thing that jumped out at me was comments by "anonymous" constantly defending Costco. Hmmm sounds like a Costco plant to me.
I have generally had good experiences with Costco but there have been exceptions, especially at the return desks at the Clackamas, OR or NE Portland stores this can be a hit and miss experience. I did write the Board of Directors about my experience but they didn't have the courtesy to respond.
i realize with any large corporation it can be difficult to have perfect customer service, but it would seem that management would have their friendliest and most personable employees at the customer service and return desks.
Product or Service Mentioned: Costco Customer Care.
Reason of review: Poor customer service.