State: Virginia Product: Costco Customer Care Clear all filters (3 of 145 reviews match)
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Costco in Waynesboro, Virginia - COMPLIMENT FOR HEARING CENTER

5.0
Details
I am visiting from fl where I purchased a hearing aid from Costco yrs ago. While visiting in va.my hearing aid broke. My daughter called costco in Charlottesville va.and was given an appointment that very day. Susan a lovely professional fixed my hearing aid at no cost. Roger merchant ,manager personally tested my hearing And added some helpful upgrades improving my hearing so much. Also I may add at no extra cost! Thank you Costco for these "outstanding professionals". I only wish my fl. Costco had Roger and Susan and Jason . Thank you so much, Joanna Conlon,pompano beach florida
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Review
#1633541 Review #1633541 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Good customer service
Have you ever heard of the Costco's "Spirit of Returns?" The "Spirit of Returns" means that you will NOT be able to return products you bought from Costco, if Costco stores do not want to take them back. It is something extra beside of the Costco's "Return Policy.".
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1 comment
Anonymous
#1661691

"Not in the spirit of our return policy" is probably what you are referring to and it's a nice way for them to say your return is ridiculous! Their return policy is based on your satisfaction, WITHIN REASON.

Some people think it is a lifetime return policy, which it is not. Fyi

Review
#1442309 Review #1442309 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund

Costco Pharmacy - Costco Customer Care Review from Arlington, Virginia

2.2
Details
Horrible costumer service. Maria yelled at me on the phone telling me she didnt have to tell me anything about my meds or why they didnt have them ready. She also interrupted me and then placed me on hold while she yelled at me. This is about the 4th time that someone at costco pharmacy does this. They tell you they dont carry certain prescriptions because they dont want to order them. Completly rude and unprofessional!!
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Review
#945236 Review #945236 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service

Contact Costco Customer Service

Website:
www.costco.com
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

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