I purchased defective tires from Costco, check CA law on warranties, and realized Costco warranty policy on tires is not within the confounds of the law. I was able to receive a complete refund on my tires at Costco and this is why I will still shop there and gave it 3 stars.
To: Costco Corporate Office Headquarters
999 Lake Drive
Issaquah, WA 98027 USA
RE: Costco Tires for 1987 Cadillac Coupe de Ville (1st Attempt)
Dear Costco Corporate Headquarters,
It is with immense concern that I am writing you. Our family business has been a member of Costco since before I can remember, and we have always purchased tires through your company. We have continuously been impressed with your service and the products provided. In fact, I have personally written to local Costco stores regarding certain employees who have provided above-and-beyond service in our exchanges.
I purchased four tires for my 1987 Cadillac a little over 2 years ago. Last month, I had a nail in a tire which a colleague discussed could have been repaired. Since I cannot and have not ever had another company work on my tires to avoid warranty agreement, I had to rely on Costco employees to make the determination that the tire needed to be replaced. This was last month. My concern was that the new tire would have more tread than the remaining three, thereby causing my other tires to wear faster due to uneven tread ware.
Today I found three tires have a slight leak due to cracking on the walls. The tire center closest to my home closed their tire center, and I now have to drive further to another Costco following my original purchase leading to more expenses in gas. When I took my car to Costco, they informed me three remaining tires need replacement. This entails a 50% expense on my end since the tires were driven 40,000 miles (50% of my 80,000 mile warranty). In addition, within a month, the tires were not longer in stock.
My only option is to purchase tires from a third party, the drive the remaining four tires back to Costco. The only possible way is to either take multiple trips, or transport the tires on my leather seats. This will mean I have to drive to Costco for the diagnosis, then research a provider for new tires, then drive to the provider, wait for replacement, pack the old tires in my two-door car, then drive the old tires back to the Costco finally returning home.
The gas expenses associate with this transaction is large due to high gas prices; in addition to the time this has taken from a workweek in order to replace tires under warranty. I will incur an expense prior to anticipation of a secure product exchange, and will incur excess ware on the fourth tire due to uneven tread ware.
When I purchase tires from a company, especially one as prominent as Costco, I expect the product to survive past warranty. I also expect Costco to act "in good faith" to replace tires that are defective with little or no hassle to me as a consumer. I can only pray you take this endeavor very serious and find a mutually agreed alternative to the current situation as soon as possible. I fear driving on defective tires may lead to issues, or worse case scenario, failure of product.
Thank you for your immediate attention to this issue.