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I bought washer and was delivered on Dec 2. The door latch was broken so the delivery guys took it back and said we will have a new washer the next day.

That was the reason why we let them took our old working washer/dryer away. It's been 2 weeks now with many phone calls and costco representative said it'll take at least another 2 weeks. We have a 2 year old toddler and needing to do laundry ever other day. The closest one is 7 miles away.

It was very inconvenient and time consuming. We'd discussed with costco for loaner but they were not very helpful.

Product or Service Mentioned: Costco Delivery Service.

Reason of review: Poor customer service.

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