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Costco review in Vancouver, Washington: Square trade extended warranty

4.0
Details
I purchased a laptop 2016 and was talked into extended warranty. Mistake !!! Square trade is owned by Allstate . My screen went black and journey began. Nothing but problems screen after screen chatting with multiple people. I finally forced them to push past the red tape, so they forward me to an IT tec. Which didn’t help except drag on the problem. Now I have to call back and take to the next step. You need to pull the plug, they are bad for your business. I have been Costco member for years this first time I have had any trouble with Costco.
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Review
#1538896 Review #1538896 is a subjective opinion of poster.

Costco review in Kirkland, Washington: Customer service is a joke

Was not able to check out for a purchase so contacted costco.com, unfortunately got a CS rep by the name of Stephanie. I would state my problem or question, NO response so I said hello? she responded. After wasting 13 min with her she put me on hold for 10 to "talk with a supervisor" when she finally got back to me still seemed confused on how to help so I asked to speak to a supervisor. I am still on hold and now at 14 minutes. Shame!
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Review
#1532502 Review #1532502 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Order processing issue

Costco review in Tacoma, Washington: Broken support bands around slide tube!

3.0
Details
Solowave, We have noticed that all the plastic support bands around the slide tube on model #1650024 have all broken. They have pulled themselves apart. We just purchased the swing set from Costco in March. How do we get them replaced? It appears to be a design flaw from the manufacturer which could lead to a liability issue. Thank you! Stan Jordan bemiss47@hotmail.com 253-759-9490 blah blah {{Redacted}}
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Review
#1376620 Review #1376620 is a subjective opinion of poster.
Product
Kids Playhouse
Cons
  • Poor quality
Reason of review
Bad quality
Loss
$1200
On 9/29/18. I went to Costco with my family to buy general groceries. Since I was with my toddler... she saw an almond ice cream bar demo and wanted to try it that she was selling. I stood in the cue to take one. And I asked her if I may take it. She hit my hand and...
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3 comments
Anonymous
#1637641

The demo person was out of line in slapping your hand. However, I am sure the demo person was reprimanded the event manager.

Please note the demo personnel do NOT work for COSTCO, but do work for a Demo Company and complaints are referred to the event manager in charge of the demo people.

It is unfortunate that you found the situation so traumatizing that you were in shock and lost sleep over the incident. Rest assured the incident was reported to the proper person by the Costco employee.

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Review
#1369578 Review #1369578 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
5.0
Details
I purchased a Fitbit Charge 2 last August 6th for my birthday. This morning the band fall off. After having a product for a year and a few days and then having it fail is so disappointing. I contacted Fitbit and their response was they would be glad to sell me a new...
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Review
#1355457 Review #1355457 is a subjective opinion of poster.
Product
Costco Warranty
Pros
  • Store and employees are great
Cons
  • Poor quality like fitbits
Reason of review
Bad quality
Loss
$150
Preferred solution
Let the company propose a solution

Shopping at Costco

2.2
Details
I've never actually shopped at Costco alone before but that is super unfair and I agree with you that Costcos employees should treat all of their paying customers the same no matter what age you are you have to get groceries and you couldn't because the employee said that you can't buy groceries because you aren't 18 yet that's ridiculous
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Review
#1352107 Review #1352107 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
My boyfriend and I were at the East Wenatchee, WA location around 3:00 pm on 03/09/18. We got in line to check out and while we were standing there my boyfriend was leaning on the cart while we were waiting on the cashier to help the customers in line ahead of us. My...
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2 comments
Anonymous
#1480397

Why am I getting the feeling you’re the kind of people that just stand there, waiting for somebody else to come along and unload your cart for you, and that your boyfriend was leaning on the cart and not bothering to move up close enough for the employee to easily unload it onto the belt for you? People like that make his job harder and slow the lines down for the rest of us, so don’t be lazy, unload your damn cart as soon as room appears on the belt, and pay attention to the line and the employees so you can be helpful instead of obstructive. It gets us all out of there faster if everybody gets with the program.

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Review
#1206842 Review #1206842 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
3.4
Details
As a 14 year IT veteran who started out with Microsoft operating system credentialing I can tell you that the extra year warranty you get on a PC purchase through Costco is of questionable value. I called this weekend after a 1.25 year old laptop started exhibiting...
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Review
#1197007 Review #1197007 is a subjective opinion of poster.
Service
Costco Technical Support
Cons
  • Concierge service for laptop - not happy with process
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered

Costco review in Lacey, Washington: Philips Tv

1.8
Details
The tv just shuts off for no apparent reason. Called the concierge service and patiently went thru all the steps(turned off and on several times) to no avail, the tech tried to tell me to send an email to them but he could not be understood so i ask that he send me an email with the correct info which i have not received yet. So as far as i am concerned Costcos extedned warranty using the citi visa card is worthless. Am really disappointed in costco.
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Review
#1175084 Review #1175084 is a subjective opinion of poster.
Product
Costco Tv Warranty
Reason of review
Warranty issue

Contact Costco Customer Service

Website:
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

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Latest Question

Costco Questions
4.0
Details
At the Kirkland Warehouse a young boy named Max was trying to push some executive membership or whatever. It is rude to be trying to bother customers at the cash register while the customer is paying attention to the cashier and the transaction. He was reading some...
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2 comments
Anonymous
#1316205

well if he asked you, you actually should join it. they only ask people who would benefit from the program.

when i worked at costco i had to deal with so many people like yourself. You don't realize we have a quota to make and we get write ups for not meeting them.

also if you upgrade you cant lose money even if you get a check for less than what you paid to upgrade they refund the difference to you. You are over paying for your membership but i guess it is ok because you would rather pay for a membership then get a free one

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Review
#1031819 Review #1031819 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
Preferred solution
Retrain or find a non-customer service job for him.