State: Washington Product: Costco Customer Care Clear all filters (7 of 145 reviews match)
filters
State:
City:
Show
Product:

Costco in Kirkland, Washington - Customer service is a joke

Was not able to check out for a purchase so contacted costco.com, unfortunately got a CS rep by the name of Stephanie. I would state my problem or question, NO response so I said hello? she responded. After wasting 13 min with her she put me on hold for 10 to "talk with a supervisor" when she finally got back to me still seemed confused on how to help so I asked to speak to a supervisor. I am still on hold and now at 14 minutes. Shame!
View full review
Review
#1532502 Review #1532502 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Order processing issue
I went to Costco with my family to buy general groceries. Since I was with my toddler... she saw an almond ice cream bar demo and wanted to try it that she was selling. I stood in the cue to take one. And I asked her if I may take it. She hit my hand and said it’s not...
View full review
3 comments
Anonymous
#1637641

The demo person was out of line in slapping your hand. However, I am sure the demo person was reprimanded the event manager.

Please note the demo personnel do NOT work for COSTCO, but do work for a Demo Company and complaints are referred to the event manager in charge of the demo people.

It is unfortunate that you found the situation so traumatizing that you were in shock and lost sleep over the incident. Rest assured the incident was reported to the proper person by the Costco employee.

View more comments
Review
#1369578 Review #1369578 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service

Shopping at Costco

2.2
Details
I've never actually shopped at Costco alone before but that is super unfair and I agree with you that Costcos employees should treat all of their paying customers the same no matter what age you are you have to get groceries and you couldn't because the employee said that you can't buy groceries because you aren't 18 yet that's ridiculous
View full review
Review
#1352107 Review #1352107 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
I was trying to stop the situation from getting worse the whole time, but now that I'm out of Costco I am VERY upset about how we were treated at the store. I really hope that this employee isn't doing the same thing to elderly customers! My boyfriend has bad knees...
View full review
2 comments
Anonymous
#1480397

Why am I getting the feeling you’re the kind of people that just stand there, waiting for somebody else to come along and unload your cart for you, and that your boyfriend was leaning on the cart and not bothering to move up close enough for the employee to easily unload it onto the belt for you? People like that make his job harder and slow the lines down for the rest of us, so don’t be lazy, unload your damn cart as soon as room appears on the belt, and pay attention to the line and the employees so you can be helpful instead of obstructive. It gets us all out of there faster if everybody gets with the program.

View more comments
Review
#1206842 Review #1206842 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
4.0
Details
He somehow thought customers have to answer his questions and that he has a right or a COSTCO job to be persistent. His lack of acceptance of my initial declining of his sales pitch seemed to be too personal to him. Please train Max or move him to a different position...
View full review
2 comments
Anonymous
#1316205

well if he asked you, you actually should join it. they only ask people who would benefit from the program.

when i worked at costco i had to deal with so many people like yourself. You don't realize we have a quota to make and we get write ups for not meeting them.

also if you upgrade you cant lose money even if you get a check for less than what you paid to upgrade they refund the difference to you. You are over paying for your membership but i guess it is ok because you would rather pay for a membership then get a free one

View more comments
Review
#1031819 Review #1031819 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
Preferred solution
Retrain or find a non-customer service job for him.
2.8
Details
I typically enjoy my trips to Costco and the employees that work there. I have never had a problem in the past. I even convinced my mom to get a membership. I am reconsidering my membership after Sunday's trip to the Wenatchee Costco. There were two incidents with the...
View full review
Review
#948126 Review #948126 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
4.8
Details
We were in front of the store waiting to park our car, as a space was being vacated, there were no cars behind us. The person at the front door of the store who was checking in customers ran out and yelled through our window to move our car. She was loud and hostile....
View full review
Review
#832139 Review #832139 is a subjective opinion of poster.
Service
Costco Customer Care
Pros
  • Good range and quantity of everyday products
Cons
  • Id checker
Reason of review
Good quality

Contact Costco Customer Service

Website:
www.costco.com
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

Costco Reviews

  1. 145 reviews
  2. 79 reviews
  3. 113 reviews
  4. 96 reviews
  5. 53 reviews
Costco reviews