State: Washington City: Kirkland Product: Costco Customer Care Clear all filters (2 of 145 reviews match)

Costco in Kirkland, Washington - Customer service is a joke

Was not able to check out for a purchase so contacted, unfortunately got a CS rep by the name of Stephanie. I would state my problem or question, NO response so I said hello? she responded. After wasting 13 min with her she put me on hold for 10 to "talk with a supervisor" when she finally got back to me still seemed confused on how to help so I asked to speak to a supervisor. I am still on hold and now at 14 minutes. Shame!
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#1532502 Review #1532502 is a subjective opinion of poster.
Costco Customer Care
Reason of review
Order processing issue
He somehow thought customers have to answer his questions and that he has a right or a COSTCO job to be persistent. His lack of acceptance of my initial declining of his sales pitch seemed to be too personal to him. Please train Max or move him to a different position...
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well if he asked you, you actually should join it. they only ask people who would benefit from the program.

when i worked at costco i had to deal with so many people like yourself. You don't realize we have a quota to make and we get write ups for not meeting them.

also if you upgrade you cant lose money even if you get a check for less than what you paid to upgrade they refund the difference to you. You are over paying for your membership but i guess it is ok because you would rather pay for a membership then get a free one

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#1031819 Review #1031819 is a subjective opinion of poster.
Costco Customer Care
Reason of review
Poor customer service
Preferred solution
Retrain or find a non-customer service job for him.

Contact Costco Customer Service

Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
(800) 774-2678
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