Not resolved

Drove 1 hr to costco ringwood forgot my card which is in my wifes name to be told you cant shop here as your not listed on the card We will never shop at costco again they must be very confident or very *** to think they can refuse customers entry in this day and age with aldi growing and amazon on the way I expect they will go the way of the dinasours with this attitude i certainly hope so The staff did not care and frankly their attitude towards me and my 16 yr old daughter was pathetic So thanks to that they have lost my future custom and all of my families also This adds up to $4000/annum looks like thats small change to them but it all adds up

Product or Service Mentioned: Costco Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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Drove all that way, you didn’t have your WIFE’s membership card? Why didn’t you just get one?

You can cancel at anytime and get your money back!! Maybe you just like to complain instead of thinking things through!


Costco is known for the most worst customer service on the planet. If you complain, they will call the cops on you.

True story! LOL! I wish they have so I can turn around and sue them for emotional distress. Nice way to treat your long term loyal customers like they are criminals for shopping in your store.

I'm never shopping at Costco. Everything will be reported.


What part of "membership store" do you not get?

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